Privacy policy
Introduction
When using its services and in particular the services available on the website, mobile site, online shop and mobile applications, LE ROYAL MONCEAU OPERATING COMPANY, in its capacity as data controller, may collect and process personal data about you.
We are committed to complying with the rules governing the protection of personal data of prospective customers and visitors to our website, mobile site, online shop and mobile applications. All processing of personal data carried out as part of the services provided complies with local regulations concerning the protection of personal data and in particular with the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.
1 - WHAT ARE OUR COMMITMENTS IN TERMS OF PERSONAL DATA PROTECTION?
LE ROYAL MONCEAU OPERATING COMPANY undertakes to ensure a high level of protection for the personal data of its customers, prospective customers, users of its website, mobile site, online shop and mobile applications, and any other individuals whose personal data it may process.
LE ROYAL MONCEAU OPERATING COMPANY undertakes to comply with the regulations applicable to all personal data processing that it carries out:
- Your personal data will be processed in a legal, honest and transparent manner;
- Your personal data is collected for specified, explicit and legitimate purposes and is not subsequently used in a way that is not compatible with these purposes;
- Your personal data is kept in an appropriate and relevant manner and is limited to what is necessary for the purposes for which it is processed;
- Your personal data is kept up-to-date and accurate and all reasonable steps are taken to ensure that inaccurate data, taking into account the purposes for which it is processed, is erased or rectified as quickly as possible.
LE ROYAL MONCEAU OPERATING COMPANY implements the appropriate technical and organisational measures to ensure a level of security appropriate to the risks associated with its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of its processing operations.
Furthermore, LE ROYAL MONCEAU OPERATING COMPANY contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A - Depending on the purpose of collection
The personal data we collect varies depending on the purpose of collection and the Service we provide.
Typically, we may collect the following categories of personal data directly:
Personal details, such as your surname, first name, email address, postal address and phone number(s);
The log-in used to access your online account, i.e. the username and password. This is needed in order to create an account for personal use;
Your communications with us, which may include details of conversations via chat or Customer Service;
Demographic information, such as your age, gender and lifestyle preferences (including your favourite products and how interested you are in them);
Browsing history, such as pages visited, the date of the visit, the location at the time of the visit and the IP address;
Payment information when a purchase or reservation is made on one of our websites, online shops or applications. Typically the invoice will include your name, billing address and payment details such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social media, websites, online shops or applications relating to our products and services, or when you respond to our posts and promotional announcements on social media.
B - Personal data concerning minors
LE ROYAL MONCEAU OPERATING COMPANY does not collect or process personal data relating to anyone under the age of 18 without the prior consent of the child’s parents or legal guardians.
If personal data concerning children is collected via our website, mobile site, online shop and mobile applications, parents or legal guardians may object by contacting us at the address given at the bottom of this page.
3 - HOW IS PERSONAL DATA COLLECTED?
A - Means of collecting your personal data
As part of our relationship, you are likely to provide personal data in a variety of ways, including our via website, mobile site, online shop and mobile applications, when you browse the Internet, make purchases or bookings, fill in various data collection forms, subscribe to our e-newsletter, create an account, submit an application, post comments on our social media pages, make contact with our establishment, or provide us with your personal data by other means.
B - IP address
The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider with each connection. Any time you access our site, our servers record your visit. We collect IP addresses so that we can track trends on the site. We do not pass on any information that could identify you, which means that your session is logged but remains anonymous to us. We may use your IP address in co-operation with your Internet service provider to identify you in the event that we apply the conditions of use to protect our services, customers or to comply with current legislation.
C - Cookies
In order to constantly improve the quality of the services offered on our sites, including our website, mobile site, online shop and mobile application, and to ensuring that they fulfil your needs, LE ROYAL MONCEAU OPERATING COMPANY may use “cookies”. These are text files used to identify your device when you connect to one of our services. When a cookie or tracker is stored on your device (computer, tablet, smartphone, etc.), LE ROYAL MONCEAU OPERATING COMPANY is able to collect information and personal data, depending on the settings you have selected for that device.
Types of cookies used:
a) Essential cookies required to use the website. They allow you to use the main features of the website, such as making a purchase or a reservation. By disabling cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.
b) Website performance cookies. Performance cookies allow us to optimise our website and detect any technical issues you may encounter. They allow us to collect information about how the site is used, in particular the number of visits, the number of error messages displayed, the time spent on a page, or the number of clicks on a particular area of the website. The information retained cannot be used for commercial purposes.
c) Functionality cookies. These cookies enable the site to remember the choices you have made (such as your username, the language you have chosen or the region you are in) and provide more precise and personalised features. These cookies can also be used to remember changes made by the user, such as text size and font. In addition, they can be used to provide the services you have requested, such as watching a video or leaving a comment on a blog. The information managed by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to accept this type of cookie on your device.
d) Advertising cookies. These cookies collect information about your online browsing habits in order to offer advertising that is specifically tailored to you and your interests. They also limit the number of times you can run an ad and help us assess the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They memorise visits to a website and share this information with other companies (such as other advertisers). Targeted or advertising cookies are often linked to the functionalities of the website provided by the partner company. Information is communicated and shared with third parties to offer audience targeting and optimisation solutions for advertisers and publishers. No personal data is retrieved and no individual can be identified from the data held.
e) Cookies from third-party websites and social media. Our website contains links and/or content referring to other websites and social media, and we do not know what cookies are used by these sites. For more information, please consult the information provided by these third-party websites and social media about their own cookies.
D - Respecting your privacy
We are committed to protecting your privacy and we respect the following two principles.
- We do not link any information that could identify you directly and personally to your cookies. Under no circumstances do cookies reveal your address, date of birth, telephone number or any other information that could be used to identify you.
- We do not provide any personal information to advertisers or third-party sites that display content about your areas of interest.
If your computer or mobile phone is used by several people, or if it has several browsers, it is possible that the computers shown to other users correspond to your preferences. If you wish, you can change your browser settings.
For more information on cookies and targeted advertising, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
4 - WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?
Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, promotions, commercial information, satisfaction surveys, organising competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing your requests and/or claims. In addition to the cases where your consent has been given (in particular to send you personalised offers), processing your data for the various purposes mentioned above is necessary:
To ensure the performance of agreed services;
To comply with a legal obligations;
For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, and improving customer service).
More specifically, your data is used:
To ensure you benefit from all the services available on our website, mobile site, online shop and mobile applications, including creating a user account, receiving the e-newsletter, managing reservations, assistance and complaints, managing loyalty programmes, etc.;
To allow you to browse our websites;
To best match our information, notifications, offers and other forms of services to your interests;
To make it easier to complete the administrative steps involved in making a reservation and making a purchase.
5 - HOW LONG IS YOUR DATA STORED FOR?
LE ROYAL MONCEAU OPERATING COMPANY undertakes to store your personal data for no longer than is necessary to fulfil the purposes for which it is modified.
Data retention periods are defined according to the purposes of the processing carried out by LE ROYAL MONCEAU OPERATING COMPANY and notably take into account the legal provisions applicable to a specific retention period for specific data, any applicable limitation periods and the recommendations of the CNIL concerning specific categories of data processing.
6 - WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
A - Recipients of your data
Banking data on our website, mobile site, online shop and mobile applications may be communicated to our internal staff or related service providers (subcontractors, service providers, banks) in order to provide some or all of the above services. We remind you that in this context, LE ROYAL MONCEAU OPERATING COMPANY requires its service providers to implement strict confidentiality and protection measures for this data.
B - Transfers of data outside the European Union
Personal data may be modified outside the European Economic Area (EEA). If this is the case, LE ROYAL MONCEAU OPERATING COMPANY will make every effort to ensure that this international data transfer has an adequate level and guarantee of security.
7 - HOW TO EXERCISE YOUR RIGHTS
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights of limitation and opposition to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data after death.
Furthermore, any person who was a minor at the time their personal data was collected may have it deleted at the earliest opportunity.
These rights may be exercised by writing to the following address:
LE ROYAL MONCEAU OPERATING COMPANY
24 Avenue Hoche - 75008 Paris - France
paris@raffles.com
To this end, we kindly ask you to include with your request the details needed to identify you (surname, first name, e-mail), as well as any other information needed to confirm your identity.
You also have the right to appeal to the Commission Nationale de l’Informatique et des Libertés (French Data Protection Authority) in the event of a breach of the regulations applicable to the protection of Personal Data, in particular the GDPR.
8 - IT SECURITY/TRANSACTION SECURITY
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for LE ROYAL MONCEAU OPERATING COMPANY. We thus implement all useful technical and organisational measures, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by its processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, accidentally or unlawfully.
We provide a secure online payment system using the latest technology.
LE ROYAL MONCEAU OPERATING COMPANY strives to combat online identity theft. This is why we use a system to detect fraudulent payments made by bank cards. This system is intended to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data depends on best practices on the part of everyone involved. This is why we ask you not to share your passwords with third parties, to always log out of your profile and your social media accounts (especially if you have linked accounts) and to close your browser window at the end of your work session, especially if you are accessing the Internet from a computer shared with other people. This will help you prevent other users from accessing your personal information.
9 - CONTACT US
For any additional queries relating to this policy or how LE ROYAL MONCEAU OPERATING COMPANY processes your personal data, please contact us at the following address: paris@raffles.com
10 - AMENDMENTS TO THE STATEMENT
LE ROYAL MONCEAU OPERATING COMPANY reserves the right to amend the personal data protection policy. When we make substantial changes to this Statement, we post a link to the Statement on our homepage.